FAQs

Please complete any online consultation forms before your appointment.

If you have Covid 19 or are isolating please re-arrange your appointment.

Allow ten days following vaccination for any appointments (skin sensitivities have been seen after vaccinations and booster jabs.) If in doubt, a skin test will be required.

Standard cancellation policy.

I do understand that things can change after making a booking, however, it is difficult to manage late cancellations and no-shows. Late cancellations give me appointments I can't fill, so I lose income and other clients miss out on the availability.

To change or amend an appointment (+ or - the amount of in-clinic time required) I do require 48 notice.

Please only book an appointment in advance if you are comfortable with my booking terms, as charges apply when I receive less than 48 hours notice.

If you cancel after 48 hours to 12 hours you will be charged 50% of your treatment cost. However should I be able to fill the slot, you will not be charged.

If you cancel or no show within less than 12 hours you will be charged 100% of the treatment cost.

Conditions apply to all appointments including courses.

Any cancellation charge will be due before a new appointment may be booked.

Need to cancel? Please message me directly via text on 07840 532663

Arrival

Please arrive on time, I always endeavour to be on time for your appointment.

If you are a little early please take a seat, quietly in my waiting area.

Hours

My standard opening hours are Monday to Friday 9.30 am  to 5.30 pm

I do have limited evening availability which can be organised with myself directly.

Parking

You may park directly on my drive at the front of my premises. If a space is not available please park on Silvester way.

Children

My space is unsuitable for children, please don’t bring them along to your appointment.

Enjoy your time!

 


Have more questions? Send Jo a Whatsapp messageWhatsApp icon